Hotel Monterey Group Privacy Policy / Personal Data Collection Policy

Hotel Monterey Group Privacy Policy

Hotel Monterey Co.,Ltd. (hereafter "The Company"), recognizes the importance of its guests' trust and satisfaction. To this end, we believe that we have a responsibility to do our utmost to protect your personal information (address, name, email address, telephone number and other distinct personal data) that is stored on our files. In regard to the personal information collected on The Company's website, we recognize that it is personal information and adopt the policies outlined below as a basis for dealing with this information.

Type of information we collect

For the following situations, we collect guest information such as address, name, email address and telephone number through our website:

  • Reservations, cancellations and confirmations
  • Participation in prize draws, online surveys, etc
  • Reservations for wedding fares and other hotel events
  • Membership application, modification, confirmation of details
  • Inquiries and requests for brochures
  • Other (note: the type of personal information and reason for collection will be made clear for cases other than those stated above)

Purpose of data collection

In order to protect your privacy, the personal data collected through our website will be used only for the purposes stated below:

  • To process and confirm your reservation requests and any related items
  • To contact you regarding your enquiries and keep records of the details
  • To process and send emails for members about related services
  • To contact guests in the event of an emergency / with urgent information
  • To deliver prizes or other goods to customers
  • To consult with customers (if have prior agreement) regarding ways to improve The Company website or other Hotel Monterey Group services

Scope of personal information obtained

The Company collects the minimum amount of personal information necessary to carry out its services effectively and efficiently; any information falling outside of this scope shall be submitted voluntarily. (Any information that falls within this scope will be marked or made clear to the customer.)

Protection of personal information

The data submitted by customers through The Company's website will be stored on databases to be accessed only by authorized personnel. We strictly manage your personal information and implement all reasonable measures against unauthorized access, loss, destruction, tampering and leak.

Disclosure of personal information

We respect the privacy of your personal information and will only release it to a 3rd party in the following circumstances:

  • Necessary access by assigned contractors for system administration, maintenance or repair work
  • Prior consent has been received from the customer
  • Under the instruction of a court of law or by the governing laws of Japan

About SSL encryption

The Company's website uses SSL to protect your personal information, sending it by encrypted methods over the internet. In order to confirm that the server receiving the data is related to Hotel Monterey Group it is necessary to request the digital server identification.

About "cookies"

The Company's website uses cookies on parts of the site in order to enhance the browsing experience of customers. "Cookies" are pieces of electronic information that your browser and your operating system store on your system. The cookies installed on our server are there to ensure the appropriate content is displayed and to improve browsing security; they are not intended to collect data that may affect your privacy. It is possible to adjust your browser settings to turn off cookies; however, we recommend leaving cookies turned on for the best browsing experience.

Customer access logs

The Company's website stores access information on its access log. This information includes the domain name, IP address, browser name, date of access and so on, but not information that may identify you personally. This data is used for website system administration, security, analysis, and improvement. It is not used for other purposes; except in rare instances it may be used to prevent or deter criminal activity.

Personal information obtained from external links

The Company website sometimes contains links to external websites to introduce services, products or information. Please be aware that The Company accepts no responsibility for any personal information that may be obtained from visiting these sites, and that the choice to visit these sites and any ensuing issues resulting from clicking on links to external sites rests entirely with the customer.

Access, confirmation and deletion of personal information

If you would like to make a request to access, amend or delete anything related to your personal information, please refer to the Inquiries section below. In this event, your personal identification information will be necessary. If we receive a request for changes or deletion of personal information, the updates to the database can only be performed by the appropriate administrator who has permission to access and alter the database.

Revisions to privacy policy

In the event of any major amendments to The Company's privacy policy, the changes will be listed on The Company website in sequential order. Any other changes may be implemented without prior notice, so please check the latest information on The Company website. Please note that The Company will not be held responsible for any issues that arise without prior referral to our website.


For inquiries regarding privacy / personal information related to The Company's website, please contact:
Hotel Monterey Co.,Ltd. Sales Division

SF Ginza Building 5F, Ginza 2-11-15, Chuo-ku, Tokyo 104-0061

Date of initial legislation: March 31st, 2005
Date of ammendment: April 1st, 2007
Hotel Monterey Co.,Ltd.
President Hiroyuki Yamamoto