Privacy Policy of Hotel Monterey Co., Ltd.

Hotel Monterey Co., Ltd. (hereinafter "The Company"), recognizes that it has a social responsibility to appropriately manage and protect the personal information it collects for business purposes, and to implement and run a reliable management system, that The Company continuously strives to improve, for the protection of personal information acquired.

1. Legal Compliance

The Company will comply with all laws, guidelines, etc., (hereinafter “Laws") related to the protection of personal information.

2. Acquisition of Personal Information

Whenever The Company acquires personal information from a customer, The Company will clearly state, in advance, the purpose of use, and will acquire it through a process of legitimate and lawful means having obtained the prior consent of the customer. Furthermore, should it be necessary to use the customer’s personal information for purposes beyond the scope of those initially described, The Company will inform the customer in advance of the new intended use and obtain the customer’s consent. If the customer does not consent to the new purpose of use, the customer retains the right, at their personal discretion, to refuse to allow the use of personal information. Additionally, customers retain the right, at their own discretion, to not disclose their personal information to The Company (*please note that certain services require personal information; it may not be possible to provide these services to customers who do not submit personal information).

3. Purpose of Use of Personal Information

The Company will use personal information for the purposes outlined below. Furthermore, without prior consent from the customer, The Company will not use it for purposes other than those stated.

    (A) To provide Company services to customers
    (B) To respond to customer inquiries, and for customer correspondence
    (C) To contact customers to confirm reservation details, etc.
    (D) To post goods or luggage, etc.
    (E) To notify and confirm details of documents related to invoices, payments, and other transactions
    (F) For correspondence, such as sales related documents, promotional campaigns, and questionnaires from The Company or our business partners
    (G) For the development, comprehension of use, analysis, and improvement of products and services provided by The Company or our business partners
    (H) To improve The Company’s website, products, services, etc.
    (I) To provide membership services (Club Monterey)
    (J) To comply with related Laws and regulations, such as the creation and storage of accommodation name-list data
    (K) Any other supplementary or related work connected to any of the above purposes of use

4. Sharing of Personal Information

As and when necessary, The Company may share stored personal information, in order to achieve the purposes outlined in section 3. “Purpose of Use of Personal Information”.

    (A) Types of Personal Information that may be Disclosed to / Used by Third Parties:
    (a) Name, address, phone number, company name, email address, credit card information, etc.
    (b) Information automatically collected on our website (IP address, browser type, date and time of access, etc.)
    (c) Any other personal information that may be necessary for providing services to customers

    (B) Affiliated Organizations that your Information may be Shared with / Used by:
    (a) Maruito Co., Ltd.
    (b) Zuien Resort Co., Ltd.
    (c) Sanno Space & Rental Co., Ltd.
    (d) Sanno Facilities Co., Ltd.
    (e) Monterey Ltd.
    (f) Other business contractors or business partners of The Company

    (C) Purposes of Sharing your Personal Information:
    (a) For the cleaning of guest rooms
    (b) The arrangement and operation of banquets and weddings, etc.
    (c) To arrange hire cars, taxis, etc.
    (d) Other purposes that may be necessary to achieve the purposes outlined in parts (A) to (J) of section 3. “Purpose of Use of Personal Information”.

5. Use of Cookies

The Company uses ‘cookies’ on some areas of its website in order to provide enhanced services to customers. Cookies are data files sent by web-servers to your computer or mobile phone. Cookies do not include any personal information related type of data that could identify customers personally. In addition, it is possible to disable cookies by adjusting your browser settings.

6. Management of Personal Information

    (1) The Company will take information security measures to prevent unauthorized access, loss, destruction, tampering, leakage, etc. of acquired personal information, and strive to implement appropriate and reasonable security measures.
    (2) The Company will discard and delete any stored personal information in a timely manner once it is no longer necessary to retain it, such as when the legal retention period has expired, etc.

7. Inquiries about Disclosure, Amendment, Suspension of Use, etc.

    (1) The Company has established an Inquiry Office to consult with and handle inquiries from customers regarding personal information on the following issues:
    (A) Requests from the customer (following personal identity verification) to withdraw consent for the acquisition of data
    (B) Requests from the customer (following personal identity verification) for the disclosure, correction, or suspension of use, of personal information
    (C) Requests from the customer (following personal identity verification) to delete personal information (*excluding data that The Company is required to keep by law, such as accommodation name-lists, etc.)

    (2) Inquiry Office
    TEL 06-6647-8890 (from overseas: +81-6-6647-8890)
    Personal Information Inquiry Office
    General Affairs Department,
    Head Office
    Hotel Monterey Co., Ltd.

8. Revisions to Privacy Policy

The Company will announce any important changes to the Privacy Policy on The Company website. Other updates to the policy may be made without prior announcement, so please periodically check the latest information on The Company website. The Company will not be held responsible for any trouble caused by issues where the customer has not checked the latest information. Your understanding and cooperation is greatly appreciated.



Established: October 1st, 2005
Revised: December 1st, 2018
Hiroyuki Yamamoto
President and Representative Director
Hotel Monterey Co., Ltd.