Response to Customer Harassment and Unreasonable Demands

Our company believes it is essential to protect its employees from excessive demands and behaviors from some customers, as well as to maintain a workplace environment that allows us to provide safe, secure, and comfortable services to our customers.
Therefore, if we determine that the customer's request or behavior is unreasonable, or even if it is reasonable but the means or manner are inappropriate, we may refuse to engage with that customer and take measures such as limiting access to facilities or services.
If the customer engages in malicious behavior or actions that may violate the law, we will take strict measures (such as legal action) in collaboration with the police or legal counsel.

【Examples of Inappropriate Demands and Behaviors】
Including, but not limited to:
・Physical and mental attacks (assault, injury, threats, defamation, slander, insults, abusive language)
・Intimidating behavior
・Demands for prostration (dogeza)
・Continuous (repeated) and persistent (harassing) behavior
・Confining behavior (refusing to leave, lingering, confinement)
・Discriminatory or sexual behavior
・Attacks or demands directed at individual employees
・Posting employee information on social media/internet (disclosing photos, audio, video)
・Defamatory acts against our company and employees on social media/internet
・Demands for unreasonable or excessive service
・Demands for product exchanges or monetary compensation without just cause
・Demands for apologies without reasonable grounds
 

Oct.2024
Hotel Monterey